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Help with online design tool
If you are having difficulty creating your item using our online design tool, we can help.
Click to Chat with our design experts or Request Call-Back below.
Have us manually create your file
So you gave it a shot, but still can’t figure out how to use the online design tool? Not to worry… we are here to help! Simply select your design template, choose your printing options like “Card Type” and “Quantity”, then click the button below that says: “WE DESIGN IT FOR YOU“. From there, just fill out the request form with your personalized information, upload any photos or logos and one of our highly-skilled graphic designers will use the information provided by you to create a proof. You will then receive a link to view and approve your design before printing.
If you have more questions, Request Call-Back below, or Click to Chat with a live agent.
What to expect
Once you place an order, our first step is to manually inspect each file to make sure it is print-ready. Every file created using our online design tool is generally print ready, however uploaded images or added text may not be print ready and require some adjusting. Additionally, if you upload a photo with a resolution that is too low, we may contact you to provide a better quality photo. We do not charge a fee to adjust your file to make it print-ready, but please keep in mind that the process could add extra time to your printing turnaround. The print production schedule is determined by the turnaround time you selected when placing your order (Standard, Rush or Same Day Turnaround).
Production days
Orders in which you choose the standard printing turnaround option that are received before 5:00PM (ET) are processed and sent to print the following business day. Orders received after 5:00PM (ET) or on weekends and holidays will be processed and sent to print the second business day. We take every step to make sure our customers receive the highest quality printing products in the quickest amount of time, however, we do not guarantee turnaround times. Orders that are not print-ready, or require additional attention may add to the overall production turnaround time. Turnaround times are estimates and may vary depending on when the order was placed and your orders position in the queue. For a better idea of when you will receive your item, please review the Printing & Delivery Times section below.
If you have more questions, Request Call-Back below, or Click to Chat with a live agent.
Edit an existing order
If you have placed an order but need to edit the design file, please call 888-711-4520 immediately, or Request Call-Back below, or Click to Chat with a live agent. We can assist you to make all necessary edits to your file before being sent to print.
Once an order has been sent to print, edits are no longer available.
Change printing quantity or shipping option
If you have placed an order but need to change the quantity ordered or expedite shipping, please call 888-711-4520 immediately, or Request Call-Back below, or Click to Chat with a live agent.
Once an order has been shipped, changes are no longer available.
Reorder process
When you are ready to reorder products, simply visit the My Account section of our website and select your order. You can update or change any text or photos on your file, or simply reprint your original file with no changes.
When will I receive my order?
Estimated printing turnaround time for most orders is 3-4 business days + 3-5 business days for Ground delivery, unless you ordered rush printing and shipping.
You will receive a notification and tracking number when your order ships.
Please review the Printing & Delivery Times section below.
Check Order Status
You may visit the My Account section of our website to view your order status at any time.
If you have more questions, Request Call-Back below, or Click to Chat with a live agent.
Standard Printing + Ground Shipping
Printing turnaround is 3-4 business days + 3-5 business days ground shipping.
Receive in 6-9 Business Days
2-Day Printing + 2-Day Shipping
Printing turnaround is 1-2 business days + 2 business days shipping.
Receive in 3-4 Business Days
Rush Printing + Overnight Shipping
Printing turnaround is 1 business days + Overnight Rush Shipping.
Receive in 1-2 Business Days
Same Day Printing + Overnight Shipping
Printing turnaround time is *same business day + Overnight Rush Shipping.
Receive in Next Business Day
*Same Business Day – Print-ready orders received before 8AM (ET) will be printed and shipped the same business day. Orders received after 8AM (ET) will be printed and shipped the following business day.
Rush printing is not available for all products. Please visit our Printing & Delivery Times page for a detailed breakdown of all product turnaround times and delivery options.
If you have more questions, Request Call-Back below, or Click to Chat with a live agent.
Request a reprint
If there is a problem with any items you receive, you may request a reprint. In order to process your request quickly and avoid shipping items through the mail, please do the following:
1. Take a photo of 5-10 examples of the printed items in question to show us what the issue is.
2. If shipping package was damaged, take a photo of that as well.
3. Visit the My Account section of our website and View Order Details.
4. In your Order Details click Report an Issue.
Once received, our quality control department will review your request and then authorize a reprint if applicable.
Please review our Reprints & Refunds policy here
Cancel your order
You may request to cancel your order at any time prior to the order being sent to print. This time period is determined by the printing turnaround option you selected when placing your order.
Request a refund
If you have placed an order and it has not been sent to print, you may request a full refund. If your item is in-print but has not yet been shipped, please call (888) 711-4520 immediately to see what options are available to you. Once an item has been printed and shipped, no refund is available.
Please review our Reprints & Refunds policy here.
If you have more questions, Request Call-Back below, or Click to Chat with a live agent.
Typically calls are returned within 15-20 minutes Monday – Friday 9AM – 5PM
Get in touch
Please select the appropriate support request section so that we may better serve you. Your request will be routed directly to a support specialist, allowing them to reply more quickly to your requests.