Reprints & Refunds
Understanding the ordering process
Before placing your order, please make sure you understand which aspects of the ordering process are your responsibilities as a customer. If our printing does not meet industry standards due to errors made by us, we will reprint and reship the job at no charge to you. We will not refund money for any reason once your proof is approved and the order is finalized. We shall not be held responsible if you mistakenly placed an order for the wrong product, quantity, files, shipping method, or payment method. As such, we shall not be obligated to provide a refund or discount.
Request a reprint
If there is a problem with any items you receive, you may request a reprint. In order to process your request quickly and avoid shipping items through the mail, please do the following:
1. Take a photo of 5-10 examples of the printed items in question to show us what the issue is.
2. If shipping package was damaged, take a photo of that as well.
3. Visit the My Account section of our website and View Order Details.
4. In your Order Details click Report an Issue.
Once received, our quality control department will review your request and then authorize a reprint if applicable.
What is a re-printable item?
A reprint shall be authorized only when errors are made by us during the printing and production process. If a reprint is approved due to an error on our part, the reprinted item must use the same file(s) from the original order. This is because original printing plates are produced for your file and any change (including adding text or changing an image) would require the creation of a new plate. As a provider of convenient and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible. If you have questions about our products, turnaround or delivery, please contact us before placing your order.
What is not a re-printable item?
Grammatical or spelling errors, or omissions made on artwork provided by the customer. Incorrect artwork specifications on customer-supplied artwork, such as incorrect bleed, low-resolution elements, incorrect postal automation area, etc. Grammatical or spelling errors, or omissions made by us if; the customer has approved the job for print (i.e. they have approved the artwork as shown in the proof).
Color discrepancies on any gang-run offset item unless exact colors were ordered with a hard-copy proof. Jobs that are cut within 1/4th of an inch of the actual product size. Before a reprint is approved, we require photos and a description of the errors to be emailed to us for verification. We may, at our discretion, issue a pickup request by shipper of the original order. All re-prints will be completed using the original artwork submitted.
Because of differences in equipment, paper, inks, and other conditions between color proofing and production press room operations, a “pleasing color” variation between color proofs and the completed job, as determined by generally accepted trade technical methods, is to be expected. When such a variation occurs, it is industry standard and will be considered accepted performance. We DO NOT GUARANTEE an exact color match to any photos or artwork submitted to us. If photos or artwork are submitted as a any color mode other than CMYK we will convert the color mode to CMYK before print. Because your computer monitor display uses RGB (3 color format) there may be a slight color shift when converted to CMYK (4 color printing format). If there is a color shift we are not responsible for that color shift. Please note that while not typical, there may occasionally be a slight difference in color on reordered products. As such, we DO NOT GUARANTEE an exact color match on reordered items.
Cancel your order
You may request to cancel your order at any time prior to the order being sent to print. This time period is determined by the printing turnaround option you selected when placing your order.
Request a refund
If you have placed an order and it has not been sent to print, you may request a full refund. If your item is in-print but has not yet been shipped, please call 888-711-4520 immediately to see what options are available to you. Once an item has been printed and shipped, no refund is available.