Terms and Conditions - Realty Cards

Terms and Conditions

Terms and Conditions



Understanding the Ordering Process
Before placing your order, please make sure you read and understand the options listed below that are available to you. It is also important to understand which aspects of the ordering process are your responsibilities as a customer including supplied artwork and images, photo requirements, proof approvals etc. Please note that we cover what is and is not, a reprintable item and what is eligible for a refund on our reprints & refunds page. As an online printer specializing in the gang-run format, there are certain variables that are out of our control and must be taken into consideration by customers who place an order. Before placing your order, please make sure you understand which aspects of the ordering process are your responsibilities as a customer. If our printing does not meet industry standards due to errors made on our behalf, we will either re-print and re-ship the job at no charge or give a credit for a future order. We will not refund money for any reason once an order is finalized. Orders mistakenly placed for the wrong product, quantity, files, shipping method, or payment method are out of our control; as such, we shall not be held responsible, nor will we be obliged to provide a discount of any sort. If a re-print is approved due to an error on our part, the re-print must be done using the same file(s) from the original order. As a provider of convenient, fast, and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible ” if you have any questions at all about products, turnaround, quality, or anything else, please contact us before placing your order.

What is a re-printable item?
A reprint shall be authorized only when errors are made by us during the printing and production process. If a reprint is approved due to an error on our part, the reprinted item must use the same file(s) from the original order. This is because original printing plates are produced for your file and any change (including adding text or changing an image) would require the creation of a new plate. As a provider of convenient and affordable printing services, we rely on the cooperation of our customers to help make the process as smooth as possible. If you have questions about our products, turnaround or delivery, please contact us before placing your order.

What is NOT a re-printable item?
 – Grammatical or spelling errors, or omissions made on artwork provided by the customer.
– Incorrect artwork specifications on customer-supplied artwork, such as incorrect bleed, low-resolution elements, incorrect postal automation area, etc.
– Grammatical or spelling errors, or omissions made by us if; the customer has approved the job for print (i.e. they have approved the artwork as shown in the proof).
– Color discrepancies on any gang-run offset item unless exact colors were ordered with a hard-copy proof.
– Jobs that are cut within 1/4th of an inch of the actual product size.

Before a reprint is approved, we require photos and a description of the errors to be emailed to us for verification. We may, at our discretion, issue a pickup request by shipper of the original order. All re-prints will be completed using the original artwork submitted.

Color variations – Guarantee of Color and Exact Color Matching
Because of differences in equipment, paper, inks, and other conditions between color proofing and production press room operations, a “pleasing color” variation between color proofs and the completed job, as determined by generally accepted trade technical methods, is to be expected. When such a variation occurs, it is industry standard and will be considered accepted performance. We DO NOT GUARANTEE an exact color match to any photos or artwork submitted to us. If photos or artwork are submitted as a any color mode other than CMYK we will convert the color mode to CMYK before print. Because your computer monitor display uses RGB (3 color format) there may be a slight color shift when converted to CMYK (4 color printing format). If there is a color shift we are not responsible for that color shift. Please note that while not typical, there may occasionally be a slight difference in color on reordered products. As such, we do not guarantee an exact color match on reordered items.

Refund/Return Policy
You may request to cancel your order at any time prior to the creation of a design proof at no cost. Once a design has been created and a proof has been sent, there will be a $10 Cancellation Fee charged. Once an item has been shipped there is no refund.

Payment Terms
By submitting an online order, customers authorize us to charge the credit card provided for the amount of their order, any additional features selected as well as shipping fees. All orders must be prepaid. We accept Visa, Mastercard, Discover and American Express. We ask that clients approve proofs within 48 hours of receipt, and ASAP for RUSH orders. The total amount of a customer’s order will be charged to the credit card provided within 24-48 hours of proof being sent – see refund policy below. If proof is approved prior to this time, credit card will be charged immediately upon client approval – prior to printing. If you would like to pay by check, your order will not print until the check has cleared, understand that his may cause a significant delay in your order. If you submit a check and there are insufficient funds we will charge a $50 Insufficient Funds Fee. Under no circumstances will Realty Printing print a job COD or give credit terms.

Workmanship Guarantee
Because of the nature of “gang run” style printing Realty Printing shall not be held responsible for the following issues which may occur during our production process: variation in color, offset (smudges), cutting variations, marking, picking, cutting issues, size discrepancies (over/under), and etc. Customer acknowledges that they are receiving gang run style printing at a substantial price discount and expedited delivery times and thus said printing will not be held to the same standard as traditional offset lithography nor generally accepted printing standards. While every effort will be made to satisfy our customer’s needs, requests for reprints or credits based on quality issues will not be recognized.

Design Specifications
Business card files must have an 1/8″ bleed and an 1/8″ safe area. Files which do not meet these requirements will be corrected by our prepress department or rejected if it is outside our ability to correct. This may introduce minor image changes to the final printed piece. All files submitted for sizes larger than a business card must have a 1/4″ safe area. We take no responsibility for cutting text or images which exist outside our required safe area. Please check your design before submitting it for print. Finished sizes for pieces larger than business cards may vary by 1/8″. If you require a custom size, please call for a custom quote. Please refer to our templates section for further information. We accept .JPG, .TIF, and Flattened .PSD files ONLY. If we receive any other format, our prepress department will convert the file to a usable format and may cause the final piece to come out incorrect. If the proper file format is not uploaded then we cannot guarantee that the printed piece will match the submitted artwork. Issues can be but not limited to: layout changes, fonts replaced, fonts missing, colors shifting, text being trimmed, and general composition errors. By agreeing to our terms and conditions you understand that art submitted that does not meet our safe area and bleed standards will be corrected by our graphics department. This may include but not limited to adding borders, pixel stretching around the borders, and image resizing. The customer understands that contact will only be made if the problem cannot be resolved by our graphics department. Your card will not be charged for the additional work.

Cutting and Product Alignment
1/16″ to 1/8″ will be trimmed from the final product size for flat card products. In order to align folds more or less may be trimmed from jobs that require folding. In order to get folds to match we will take liberty to trim the final product to get it to the customer in a visually acceptable format. Up to 1/4″ may be trimmed from folded jobs in order to secure the integrity of the folds. We highly suggest against having borders on your products. We can not guarantee that the borders will be exact. Depending on other jobs on the run sheet will be the determining factor of the cuts. We are a full bleed printer and are not responsible for uneven or misaligned borders. Products may be trimmed 1/16″ on one side and 1/8″ on the other causing the image to not be centered onto the printed piece. If there is no text loss then Realty Printing is not responsible for reprints or issuing credits. The lost of text is not acceptable and we will rectify the problem. A slight image shift is deemed acceptable by Realty Printing and we will not issue credits or refunds.

Overruns / Underruns
Realty Printing will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an underrun, Realty Printing may bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%. All packages are weighed before departure and meet our weight specifications for the amount packaged. If you receive a quantity less than 5% of the industry standards for over/underruns then please inspect the box for shipping damage. Shipping damage is generally the culprit for product shortages.

Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

Realty Printing reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Realty Printing is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to Realty Printing for printing and/or publication.

Realty Printing’s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. Realty Printing warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Realty Printing makes no other warranty and no actions or words of Realty Printing or its officers, employees or agents shall constitute a warranty.

Copyright Notice
Nominative use of copyrighted logos, trademarks, trade names and service marks are for purposes of description and identification only. Use of these logos, trademarks, trade names and service marks DOES NOT constitute an endorsement by the trademark owner of Realty Cards products in any way. Realty Cards IS NOT authorized by, sponsored by, or associated with the trademark owner. You agree that any artwork submitted or requested is a representation and warranty to us that you have written authorization, if needed, to order its reproduction.

It is solely your responsibility to determine whether any design you may create using the design tools made available to you by Realty Cards, infringes, or may be subject to a claim of infringement upon the trademark, copyright, or other rights of a third party. You should consult with an attorney as to whether a design you create may infringe upon the rights of another party.

When using our site, the customer represents that they have the legal right to produce all printed materials ordered from Realty Cards. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim”) is made or commenced against Realty Cards based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by Realty Cards ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold Realty Cards harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending Realty Cards against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing Realty Cards for any legal fees and expenses it reasonably incurs in responding.

Trademark Claims
To be considered effective, a notification of a claimed trademark violation must include the following information:

  • The trademark, service mark, trade dress, name, or other indicia of origin (“mark”) that is claimed to be infringed, including registration number.
  • The jurisdiction or geographical area to which the mark applies.
  • The name, post office address and telephone number of the owner of the mark identified above.
  • The goods and/or services covered by or offered under the mark identified above.
  • The date of first use of the mark identified above.
  • The date of first use in interstate commerce of the mark identified above.
  • A description of the manner in which the Complaining Party believes its mark is being infringed upon.
  • The precise location of the infringing mark, including electronic mail address, etc.
  • A good faith certification, signed under penalty of perjury, stating:
    1. The content infringes the rights of another party,
    2. The name of such said party,
    3. The mark [identify mark] being infringed, and
    4. That use of the content claimed to be infringing at issue is not defensible.

If you (the “Complaining Party”) would like to submit a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark (registered with the United States Patent and Trademark Office on the Principal Register or, for foreign marks, registered with the appropriate intellectual property organization of your country; state registrations and registrations on the Supplemental Register are not considered valid for these purposes), Realty Cards requests that the Complaining Party substantiate such claim by: providing the following information via email to the email listed below. The words “Trademark Claim” should appear in the subject line of the email.

Submit requests to: legal@realty-cards.com

Charges for delivery of materials and supplies from the client or the client’s supplier to Realty Printing are not included in quotations unless specified. Realty Printing is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first. WE DO NOT DELIVER TO PO BOXES. If customer provides a PO Box as the primary delivery address Realty Cards will deliver to the business address on the order by default.

Claims and Disputes
Claims for defects, damages, or shortages must be made by the client in writing no later than 48 Hours after delivery. If no such claim is made, Realty Printing and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Realty Printing has fully satisfied all terms, conditions and specifications. Customer understands and agrees that if they should attempt to reverse a credit card charge (chargeback) and are unsuccessful (defined as losing the chargeback dispute) that Realty Printing shall be entitled to recover costs associated with the chargeback including but not limited to accounting and legal time. Customer expressly authorizes Realty Printing to charge their credit card for the appropriate fees upon notification from Visa, Mastercard or American Express that the dispute has been decided in favor of Realty Printing and agrees to waive any protest to said charge.

Disputes & Venue
For legal purposes, the venue for any dispute shall be Montréal, QC, Canada

Right to Subcontract
Realty Printing shall have the right to assign any portion of the work required to another contractor.

Privacy Statement
Any information Realty Printing collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by Realty Printing. You can view our privacy statement here.

Marketing, Special Offers and Promotions
When you place an order with us you agree to receive special offers and promotions. These special offers and promotions are sent via email, text message (MMS/SMS), postal mail etc. You may opt out of receiving these offers at any time. To opt out of email offers click the “unsubscribe” link at the bottom of the email message. To opt ot of text (MMS/SMS) messages reply “STOP” to be removed from our list. To opt out of postal mail offers please call our customer service office at 1-888-711-4520.

Customer Samples
Realty Printing might use your product for samples or advertising purposes.

Your credit card bill will read “Realty Business Card Printing”

Shipping Changes and Shipping Methods
Due to our quick turnaround, shipping methods selected on our online ordering page are final and cannot be changed once the order is submitted. We will not upgrade or change the shipping method that was selected on our online ordering page. Also, we will not use any other form of shipping that is not one of our pre-determined shipping options. We will not use client’s account numbers, regardless of the carrier for the shipping of orders.

Third Party Billing and Reimbursements
Your card will be billed the exact amount of the purchase. Realty Printing will not charge a card for more than the amount and reimburse the difference as a commission. It is up to the customer to work out an agreeable transaction arrangement with his/her client if he/she choose to resell our products.

Shipping & Postal Delivery Times
All delivery dates are estimate. Realty Printing is not responsible for delays caused by UPS, FedEx, USPS or any other common carriers’ delivery schedules and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered. Realty Printing responsibility is limited to preparing your items for mailing. After carrier pickup Realty Printing’s responsibility ends when carrier takes possession of package. In no event shall Realty Printing be liable for carrier performance failures or delivery delays. Under no circumstance is a refund or credit to be issued for cost of postage after the product has been dropped at customers address. The customer understands that additional fees may be levied if addresses or art provided does not meet postal regulations. These additional charges will be automatically billed to the credit card used in the original transaction. The customer cannot dispute charges for additional postage or processing fees levied by FedEx or Realty Printing due to negligence in following FedEx guidelines. If you are unfamiliar with these guidelines please see our templates or visit the FedEx website for more information.

Errors in Mailing
Realty Printing shall be liable only to the extent of re-mailing a correction or corrected job as soon as possible to rectify the mistake. Damages shall be limited to the value of the work performed. In no case is Realty Printing liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job. The customer will defend and hold Realty Printing harmless in any suit or court action brought against Realty Printing by others for alleged damages, costs, expenses (including reasonable attorney’s fees), liabilities or losses resulting from circumstances where Realty Printing, acting as the customer’s agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in Realty Printing sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against Realty Printing for actions of the customer’s employees which may occur as a result of any mailing.

Google reCAPTCHA Privacy Policy
“Google reCAPTCHA” (hereinafter “reCAPTCHA”) is implemented on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).
We use reCHAPTA on our websites to prevent various types of data processing abuse attempts (e.g. phishing). reCHAPTA analyzes various information of the respective visitor (e.g. IP address, mouse movements of the user, length of stay on the website). By using reCAPTCHA, data is transferred to Google, which is used to determine whether the visitor is a human being or a (spam) bot.

The data processing is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offers against abusive automated spying, against spam as well as protecting third parties against such attacks.

You can read which data is collected by Google and what this data is used for at https://policies.google.com/privacy. You can read the terms of use for Google services and products at https://policies.google.com/terms.

Realty Printing may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise.